A Tale of Two Postmortems - A Human Factors View

Explore a compelling conference talk that delves into the world of postmortems and incident reviews in the tech industry. Join Tanner Lund from Microsoft as he presents "A Tale of Two Postmortems: A Human Factors View" at SREcon19 Asia/Pacific. Follow the journey of the fictional company "Potato Systems" as they grapple with the aftermath of a catastrophic incident, highlighting the stark differences between Safety I and Safety II approaches. Gain valuable insights into why many companies struggle with their postmortem processes and discover a more effective method backed by scientific research and proven in high-stakes industries. Learn about complex systems, the importance of thorough interviews, and engaging discussions that can lead to meaningful improvements in incident prevention and response. This 30-minute presentation offers a unique perspective on how to transform postmortems from burdensome tasks into powerful tools for organizational learning and growth.

Intro
Postmortems
Themes
What happens next
Why postmortems
Complex systems
Postmortem 2 Interviews
Postmortem 3 Discussion