Delivering Digital-First Customer Service: Transforming Service Organizations

Explore a comprehensive 59-minute virtual summit that delves into transforming service organizations to enhance customer interactions across digital, self-service, and assisted channels. Discover strategies for meeting customer service needs throughout the lifecycle using connected data sets. Learn how to enable service as a brand experience driver through innovation, reinvent customer service with a digital-first approach, and leverage data and automation for outstanding service delivery. Gain insights from service leaders driving change and achieving business results, including case studies from Razer and Turning Point. Examine the five pillars of a market-leading culture and conclude with a wrap-up discussion on implementing these strategies in your organization.

Introduction
Enable service as a driver of brand experience through innovation
How to reinvent customer service to be digital first
How to use data and automation to deliver outstanding service
Service leaders that are driving change and business results
Razer: Delivering superior customer service
Turning Point: Accelerating digital first service in a global pandemic
Five Pillars of a Market-Leading Culture Discussion
Annette’s wrap up