Incidents Are a New Normal

Explore incident management strategies in this NDC London 2021 conference talk. Learn how to embrace failures as part of the development process and leverage past incidents for improvement. Discover techniques for conducting blameless post-mortems, building incident context, identifying root causes, and proposing effective preventive actions. Gain insights on formulating actionable steps to prevent repetitive incidents and understand how improving root cause analysis can enhance engineering skills. Examine biases, myths, and best practices in incident management, including the importance of non-linear timelines and minimizing consequences. Master the art of creating good and mandatory actions to foster a culture of continuous improvement and resilience in software development.

Intro
Presentation
Biases
Blameless
Timeline
Timeline isnt linear
Questions
We are ready to fail
Causal factors
Root causes
Example
Myths
Minimize Consequences
Good Action
Mandatory actions
Summary