How Oracle Transformed the Sales and Service Experience with CX
Offered By: Oracle via YouTube
Course Description
Overview
Explore Oracle's transformation of their sales and service experience in this 46-minute video. Learn how the company reimagined the ownership experience by fostering collaboration between Sales and Solution Engineering using Oracle's CX platform. Discover the innovative "Solution Engineering as a Service" model and its implementation. Gain insights into the four pillars of this approach, service integration, and the resulting benefits. Understand the lessons learned, future plans, and change management strategies. Examine the impact on win rates, languages, taxes, files, campaigns, and feedback processes. Dive into real-world examples and quotes that illustrate the success of this transformation.
Syllabus
Introduction
Welcome
Problem Statement
Four Pillars
Solution Engineering as a Service
Service Integration
Benefits
What have we learned
Future plans
Quotes
Change management
Win rate
Languages
Taxes
Files
Campaigns
Feedback
Outro
Taught by
Oracle
Tags
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