Evaluating the Experience of LGBTQ+ People Using Large Language Model Based Chatbots for Mental Health Support

Explore a conference talk examining the experiences of LGBTQ+ individuals using large language model-based chatbots for mental health support. Delve into research findings from interviews with LGBTQ+ and non-LGBTQ+ participants, uncovering the reliance on chatbots due to limited real-life support. Discover the limitations of current LLMs in understanding LGBTQ-specific challenges and the need for more comprehensive solutions beyond technical improvements. Learn about the call for researchers and designers to address societal biases affecting the LGBTQ+ community through holistic strategies. Gain insights into the intersection of technology, mental health, and LGBTQ+ experiences in this 15-minute presentation from the CHI 2024 conference.

Evaluating the Experience of LGBTQ+ People Using Large Language Model Based Chatbots for Mental H...