The Proactive Approach - Data Driven Observability & Incident Response

Explore data-driven observability and incident response in DevOps through this GOTO Chicago 2019 conference talk. Learn how to streamline processes and improve cross-team experiences by implementing observability techniques. Discover the benefits of a proactive approach to development and incident management using tools like PagerDuty and Humio. Gain insights into effective incident response strategies, including the role of an Incident Commander, stakeholder communication, and post-mortem practices. Understand the importance of feedback loops, proactive programming, and maintaining calm during emergencies. Delve into practical tips for sizing up situations, making quick decisions, and efficiently managing incident response teams.

Intro
About Matty
About PJ
Definitions
Feedback Loop
Observability
Proactive Programming
All of it Together
What is incident response?
Don't litigate severity
Incident Commander
Not a resolver
Highest Ranking
Executive Swoop
Notify stakeholders
Sizing up
Making decisions
Rally fast, disband faster
Don't panic
At the end of the call
Post-mortems
How do we do it?