Algorithmic Cruelty and the Hidden Costs of Ghost Work - Mary Gray

Explore the hidden world of ghost work and its societal implications in this thought-provoking 24-minute lecture by Mary Gray at the Institute for Advanced Study. Delve into the paradox of automation, examining how last-mile jobs and online-to-offline platform services have become integral to our digital economy. Uncover the widespread nature of human computation and the concept of algorithmic cruelty, while considering the hidden costs and social contract implications of this invisible workforce. Gain valuable insights into the reality of ghost work and its impact on our interconnected world, challenging your perspective on the future of labor and technology.

Intro
A concrete case
The paradox of automation
Todays last mile jobs
Online to offline platform services
These are not niche jobs
Human computation
Algorithmic cruelty
Hidden costs
Social contract
Reality check
Meta
Open World
Conclusion