Help Desk Professional: A guide to your IT career

Master the Help desk position by working smarter and boost your career opportunities

What you'll learn:

• Computer skills to help you break into the IT world
• How to quickly diagnose computer-related issues and the steps to take to resolve problems
• How to communicate with users and provide the best IT experience
• Understand the functions of computer hardware and navigate Windows
• Server Hardware and Software
• Networking: IP's, DNS, DHCP, and Command Prompt tools

Help Desk Professional is your guide to breaking into the ITworld. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace.

What sets Help Desk Professional apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions.

Things we will cover in this course:

Setting up a Windows 10 environment

How to work your way around Windows

Printer Troubleshooting

Networking Basics

Server Hardware

Server 2016 Operating System

Virtual Environments

Active Directory

Group Policy

Troubleshooting

Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?