YoVDO

How to win over "difficult" people at work

Offered By: Skillshare

Tags

Communication Skills Courses Emotional Intelligence Courses Conflict Resolution Courses Interpersonal Skills Courses Workplace Dynamics Courses

Course Description

Overview

Don’t you just hate those difficult people you have to work with?

“Difficult” people can drain the life out of you, and make you want to quit your business, leave your job or just run away. It might be your supplier, your boss, a team member, colleague.

Either way you’re stuck with them for a while and need to make the best of the relationship.

So let’s look at what you can do.

In this class you’ll learn:

  • What it is that make people “difficult”
  • What the “difficult” person needs and how to give it to them in a way that feels good to both of you
  • A powerful exercise to do before a meeting with a “difficult” person to make sure the meeting flows better
  • How to turn “difficult” relationships into smooth-working partnerships

No prior skills needed.


Syllabus

  • Introduction 1
  • Why are people difficult class project
  • What can you appreciate about that person
  • Biases and loyalties
  • Clearing mixed judgment
  • Our need to fit multiple levels of hierarchy
  • The voice of the voiceless
  • FInal words of advice

Taught by

Noomi Natan

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