Reimagine the Customer Journey with SAP Customer Experience Solutions

In this course, you’ll learn about the SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected. Walk with us on the customer journey by following the Lead to Cash business process as part of the Intelligent and Sustainable Enterprise. You’ll also get to know specific cloud offerings, like SAP Customer Data Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Emarsys Customer Engagement. At the end of this course, you’ll understand how to support and implement the customer journey using SAP Customer Experience solutions, as well as the specific cloud solutions which are part of the SAP Customer Experience portfolio to better connect with and serve your customers.

• Course
• Reinventing the customer journey with SAP Customer Experience
• Marketing as a trusted source of business with SAP Emarsys Customer Engagement
• Win with SAP Commerce Cloud
• Sell more with SAP Sales Cloud
• Create core moments for every customer with SAP Service Cloud
• Build trusted relationships with SAP Customer Data solutions
• Connect with purpose with the SAP Customer Experience portfolio
• Wrap-up
• Downloads
• Course Assignment