Building the ServiceNow Configuration Management Database (CMDB)

In this course, you'll learn what the Configuration Management Database (CMDB) is and how to effectively manage it with the help of the Common Service Data Model (CSDM).

The Configuration Management Database, or CMDB, is a data repository that contains all the assets and services managed by a company. This information includes servers, network devices, applications, services, and more. In this course, Building the ServiceNow Configuration Management Database (CMDB), you’ll learn all about the CMDB and CSDM. First, you'll discover why CMDB and CSDM are required. Next, you'll explore how to use IntegrationHub ETL to upload data in the CMDB to manage assets. Finally, you’ll learn how to get more value from your ServiceNow investments when leveraging CSDM and CMDB. When you’re finished with this course, you’ll have the skills and knowledge of building the ServiceNow CMDB to manage all assets and services.

• Course Overview 1min
• Building up the CMDB Foundation 32mins
• Driving Real Value of CMDB via CSDM Framework 24mins