Monitoring and Troubleshooting Office 365 Availability and Usage

This course covers how to monitor usage and activity of Office 365 and its services. You’ll also learn how to generate online or file-based reports from within Office 365, and discover the tools available for troubleshooting Office 365.

In addition to rolling out Office 365 and configuring a secure authentication method for users to access content regardless of where it is located, it is also important to monitor and troubleshoot any issues that may arise between on-premises and Office 365. In this course, Monitoring and Troubleshooting Office 365 Availability and Usage, you’ll explore how to monitor Office 365 and its services using the reports automatically generated for your Office 365 tenants. These reports fall under either the Usage or the Security and Compliance categories, and within these categories you’ll find several types of reports on the activity and usage of each service, including Data Loss Prevention (DLP), malware, spam, and email activity. First, you’ll learn how to customize and filter the information provided in these reports, as well as how to create a soft copy of them. Next, you’ll discover how to assist your users with any service or connectivity issues by submitting and tracking Microsoft service requests. Finally, you’ll examine the tools available for troubleshooting connectivity issues between your client machines, Office 365, and the services within Office 365. By the end of this course, you’ll have a better understanding of the tools and processes involved in maintaining Office 365 and its services.

Topics:

• Course Overview
• Analyzing Reports
• Monitoring Service Health
• Isolating Service Interruptions