Getting Your Customers Involved with ICAgile

Agile is an efficient software development framework for cross-functional teams and their customers. This course will show you the importance of early customer involvement, teach you how to gather feedback, and adapt your product to deliver value.

At the core of involving your customers early in the project/product development process is a thorough knowledge of the agile framework and the importance of frequent communication. In Getting Your Customers Involved with ICAgile, part of the ICAgile Certified Professional – Agile Fundamentals Path, you’ll learn how to distinguish between customer roles and engage with each one appropriately. First, you’ll learn what the main customer personas are. Next, you’ll explore how to involve them and gather feedback appropriately, Finally, you’ll discover how to categorize this feedback and fill your product backlog with prioritized tasks to adapt the product. When you’re finished with this course, you’ll have a foundational knowledge of the customer's influence on product development that will help you as you move forward in delivering value to your customers.

Topics:

• Course Overview
• Defining the Customer
• Involving the Customers
• Getting Feedback from the Customers
• Adapting the Product