Empathy: Your Secret to Working More Effectively

This course will teach you what empathy is, how to build it, and how to apply empathy appropriately in different situations.

One of the most valuable yet undervalued resources in the workplace is empathy. Not only does being more empathetic make you a better friend, partner, or family member, it makes you a better coworker. In this course, Whitney Detar, PhD, will help you discover exactly why empathy is the key to workplace success. First, you’ll explore the components of empathy and other emotions. Next, you’ll discover strategies to build empathy. Finally, you’ll demonstrate empathy with those you interact with. After this course, you'll be able to use the skill of empathy to build your relationships and make your workplace a better place.

• Introduction 1min
• Why Focus on Empathy? 5mins
• Understanding Empathy 9mins
• Strategies to Build Empathy 13mins
• Demonstrating Empathy 13mins
• Situational Empathy 7mins
• Conclusion 2mins