Supply Chain Foundations: Managing the Process

Understand the key processes that make up a supply chain.

Introduction

• Introduction to supply chain processes

1. Identify Supply Chain Processes

• Process management and the supply chain
• Processes of the SCOR model
• Processes of the GSCF model

2. Emphasize Your Customers

• Determine customer demand
• Manage customer relationships
• Service customer needs
• Develop new products

3. Provide Excellent Service

• Manage suppliers
• Fill customer orders
• Direct material and information flows
• Control returns
• Measure performance

Conclusion

• Managing supply chain processes