Listen to Lead

In this course, Dr. Eric Zackrison teaches how to understand others more effectively, overcome barriers to listening, control emotions, be present, and become an active listener.

Introduction

• Leading through listening

1. How Listening Affects Success

• Improved understanding of others
• Improved employee engagement
• Improved opportunities for agreement
• Improved commitment

2. Overcoming Barriers to Effective Listening

• Environmental barriers to listening
• Deciphering confusing messages
• Excel by overcoming your biases
• Emotional reactivity
• Differing listening styles

3. Putting an End to Poor Listening Habits

• Quit pseudo-listening
• Monopolizing listening
• The listening traps

4. How to Actively Listen

• Be present and set the stage
• Use your nonverbal cues
• Excel by asking questions
• Summarize and paraphrase
• Pay attention to time and place
• Closing the conversation

Conclusion

• Your next steps