Listen to Lead
Offered By: LinkedIn Learning
Course Description
Overview
In this course, Dr. Eric Zackrison teaches how to understand others more effectively, overcome barriers to listening, control emotions, be present, and become an active listener.
Syllabus
Introduction
- Leading through listening
- Improved understanding of others
- Improved employee engagement
- Improved opportunities for agreement
- Improved commitment
- Environmental barriers to listening
- Deciphering confusing messages
- Excel by overcoming your biases
- Emotional reactivity
- Differing listening styles
- Quit pseudo-listening
- Monopolizing listening
- The listening traps
- Be present and set the stage
- Use your nonverbal cues
- Excel by asking questions
- Summarize and paraphrase
- Pay attention to time and place
- Closing the conversation
- Your next steps
Taught by
Eric Zackrison and Madecraft
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