Learning ServiceNow

Learn how to use ServiceNow to manage IT tasks. Discover how to navigate and customize the user interface and use the platform's task management functions to complete tasks.

Introduction

• Manage IT work assignment and fulfillment
• ServiceNow needs and roles
• What you can do better after this course

1. Where Does Work Come From?

• Tasks everywhere
• Help desk tickets
• An order fulfillment request

2. The Navigator

• What do I see?
• Applications and modules
• Creating favorites
• Sharing favorites
• User interface: Presentation
• User interface: Performance
• User interface: Notification

3. Lists and How to Tame Them

• Viewing data
• Data and column management
• Searching for data
• Breadcrumbs
• Building filters
• Sharing filters
• Personalizing lists
• Changing fields in a list view

4. Data Output

• Getting data out
• Exporting records from a list view
• Creating your own reports

5. My Work

• Task work
• How can I find work?
• Time-constrained work

Conclusion

• Next steps