YoVDO

Leading with Fearless Mindfulness

Offered By: LinkedIn Learning

Tags

Leadership Courses Mindfulness Courses Customer Service Courses Conflict Resolution Courses Stress Management Courses Team Management Courses

Course Description

Overview

Be a leader that can rise to challenges. Captain Sandra Yawn teaches us how to lead with fearless mindfulness.

Syllabus

Introduction
  • Introduction to Captain Sandy Yawn
1. Being a Captain
  • My story
  • Qualities of a captain: "Assistance Not Resistance"
2. Hiring and Managing Your Team
  • Essentials in an employee: The right attitude
  • Teachable moments: Fired and rehired three times!
  • Teachable moments: Customer service matters
  • Teachable moments: Willingness and attitude
  • Delegating: Letting go and trusting
  • Winning mindset: Bring in the fun factor
  • Tip sheet: Keep a Winning Mindset! (Downloadable PDF)
3. Laying down the Ground Rules
  • Inheriting your team
  • Meeting management
  • No tolerance versus teachable moments
4. Drama at High Seas: Problem-Solving and Maintaining the Calm
  • Fire at the Red Sea: Identifying the problems
  • Fire at the Red Sea: Finding the solutions
  • Managing stress and delegating
  • Problem solving
5. Navigating the Client
  • When the client Is difficult, have the courage to have the conversation
  • Setting expectations of your team
  • Navigating your client: Communication is key
  • Daily practices to ignite positive attitudes
6. Favorite Destinations
  • Travel advice and chartering
7. Grounding: Bringing Your Sea Legs Back to Shore
  • Ways to plug in after a big job
  • Aspirations to legacy
  • Finding balance, regardless of your career
  • I am Captain Sandy; who are you?
8. Giving Back: "Each One, Teach One”
  • "Each One, Teach One"
  • Flexibility and following your passion
  • Epilogue

Taught by

genConnectU

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