Improving Your Conflict Competence

Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

Introduction

• Don't fear conflict
• What is conflict competence?

1. Understanding Conflict

• Measuring the value of conflict competence
• Your attitudes influence your conflict competence
• Develop a deeper understanding of how conflict unfolds
• How you respond to conflict affects its outcome

2. Managing Your Emotions

• What triggers your emotions in conflict?
• Manage your conflict emotions and stay focused
• Reflect on what's happening and the results you want

3. Engaging Others Constructively

• Use constructive responses to get good results
• Listen to others and discover answers to conflict
• Avoid destructive behaviors that derail solutions
• Help others resolve conflict
• Create a culture of conflict resolution

Conclusion

• Strengthen your conflict management skills