Human Resources: Managing Employee Problems

Move from enforcer to advisor. Learn how to manage problems by coaching and viewing problems as growth opportunities and enhancing your role as a strategic HR business partner.

Introduction

• Humans behaving badly
• What you should know

1. Managing Employee Problems 101

• Reset the popular views of HR
• Leverage your employee handbook
• Elevate the use of the employee handbook
• How to define and view common problems
• Importance of training

2. Addressing Problems: Build a Solid Process

• How to use a strategic approach
• Manage assumptions and bias
• Establish a reliable process
• How to leverage documentation
• The benefits of digital tools

3. Going from Admin Rule Enforcer to Advisor and Coach

• Reevaluate the HR role
• Reframe the employee problems
• Creating collaborative partnerships

4. Collaborative Partner and Coach: Preparation Is Key

• Big picture preparation
• Craft a conversation plan
• Emotional and mental preparation

5. Conducting the Conversation

• Why logistics matter
• How to conduct coaching conversations
• Manage conversational trouble spots

6. Capturing the Lessons

• Leverage organizational influencers
• Next steps