Effective Listening (with Audio Descriptions)

Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

Introduction

• Improving your listening skills
• Getting the most out of the course

1. Assessing Your Listening Skills

• Five skills for improved listening
• Recalling details
• Understanding the big picture
• Evaluating content
• Attuning to subtle cues
• Listening with empathy
• When and how to listen

2. Challenges to Listening

• Getting distracted by internal noise
• Multitasking
• Paying attention to delivery
• Overwhelming yourself with information
• Responding inappropriately

3. Effective Listening Behaviors

• Effective listening behaviors
• Clarifying your role
• Using nonverbal cues
• Allowing silence
• Paraphrasing what was said
• Matching emotions
• Effective listing in action

Conclusion

• Setting listening goals