Effective Listening

Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

Introduction

• Improve your listening skills
• Getting the most out of the course

1. Assessing Your Listening Skills

• Five skills for improved listening
• Recall details
• Understand the big picture
• Evaluate content
• Attune to subtle cues
• Listen with empathy
• When and how to listen

2. Challenges to Listening

• Getting distracted by internal noise
• Multitasking
• Paying attention to delivery
• Overwhelming yourself with information
• Responding inappropriately

3. Effective Listening Behaviors

• Effective listening behaviors
• Clarify your role
• Use nonverbal cues
• Allow silence
• Paraphrase what was said
• Match emotions
• Effective listening in action

Conclusion

• Setting listening goals