Customer Service: Preventing Turnover

Offered By: LinkedIn Learning

Tags

Customer Service Courses Employee Retention Courses

Course Description

Overview

Learn how to hire and retain great customer service representatives.

Syllabus

Introduction

Welcome
The $60 billion problem

1. About Customer Service Turnover

Do you have a turnover problem?
Why people quit
It's not you; it's me

2. Hire Right

A better starting point: Hire right
Ongoing training
Freedom and flexibility

3. Keeping Them

Recharge and rejuvenate
The right environment
Show them the way

4. Pouring Cement on Relationships

Celebrate accomplishments
Rewards and recognition
Identify trouble spots early

Conclusion

Next steps

Taught by

Noah Fleming

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