Compassionate Candor: A Radical Approach to Management with Kim Scott

From Kim Scott, the author of Radical Candor, this course teaches a compelling new approach to management based on compassion, open communication, and humanity.

Introduction

• The role of managers in today's workplace

1. Relationships

• What do managers do?
• Compassionately candid relationships
• Moving out of ruinous empathy
• Combatting obnoxious aggression
• Confronting manipulative insincerity
• Staying in compassionate candor
• Being a thought partner

2. Guidance

• Order of operations
• Four steps to soliciting criticism
• Giving praise
• Giving criticism
• Gauging how your words are landing

3. Team

• Superstar mode vs. rockstar mode
• Managing people in superstar or rockstar mode
• There's no such thing as a B player
• Managing people out
• Manager, look yourself in the mirror

4. Results

• Getting stuff done as a manager
• Turning ideas into decisions
• Turning decisions into results
• Debates vs. decisions

Conclusion

• Staying centered as a manager