Cert Prep: Outlook 2010 Microsoft Office Specialist (77-884)

Become a Microsoft Office Specialist. Study to pass the Outlook 2010 MOS certification exam. Review each exam objective and take a full-length practice test.

Get ready for the Microsoft Office Specialist Outlook 2010 certification exam. Microsoft Master Instructor Megan Hoffman helps test-takers prepare for exam 77-884, which covers the four main skill sets in Outlook 2010: customizing the Outlook interface and managing messages, calendars, and contacts.

The course first explores the MOS certification program and highlights its cost, format, and objectives. Megan then explains how to manage the Outlook environment by customizing the interface, printing and saving information, and searching in Outlook. Next, learn how to manage email messages (including creating, formatting, and organizing messages), create contacts, and manage calendars (including appointments, meetings, and events). Finally, find out how to work with notes, tasks, and journal entries.

Challenge exercises are included along the way, and the course concludes with a full-length practice exam.

Introduction

• Welcome
• What you should know
• Using the exercise files
• Challenges

1. Microsoft Office Specialist Exam Overview

• Compare Microsoft Office certifications
• Preparation tips and the registration process

2. Manage the Outlook Environment

• Overview of the Outlook user interface
• Arrange the content pane
• Outlook program options
• Manipulate item tags
• Apply search and filter tools
• Print and save Outlook items
• ✓ Challenge: Manage the Outlook environment
• ✓ Solution: Manage the Outlook environment

3. Create and Format Item Content

• Create and send email messages
• Create and manage Quick Steps
• Create item content
• Format messages
• Attach content to email messages
• ✓ Challenge: Create and format item content
• ✓ Solution: Create and format item content

4. Manage Email Messages

• Clean up the mailbox
• Create and manage rules
• Manage junk mail
• Manage automatic message content
• ✓ Challenge: Manage email messages
• ✓ Solution: Manage email messages

5. Manage Contacts

• Create and manipulate contacts
• Create and manipulate contact groups
• ✓ Challenge: Manage contacts
• ✓ Solution: Manage contacts

6. Manage Calendar Objects

• Create and manage appointments and events
• Create and manage meeting requests
• Manipulate the Calendar pane
• ✓ Challenge: Manage Calendar Objects
• ✓ Solution: Manage Calendar Objects

7. Work with Tasks, Notes, and Journal Entries

• Create and manipulate tasks
• Create and manipulate notes
• Create and manipulate journal entries
• ✓ Challenge: Work with tasks, notes, and journal entries
• ✓ Solution: Work with tasks, notes, and journal entries

8. Practice Exam

• ✓ Challenge: Full-length MOS sample exam for Outlook 2013
• ✓ Solution: Full-length MOS sample exam for Outlook 2013

Conclusion

• Next steps