Build Your Skills in Recruiting

Contribute to the success of the hiring process by developing the skills you need to provide a high level of customer service throughout a candidate’s hiring experience. Learn how to work with your team in a collaborative manner, creating a seamless journey for each candidate.

• Apply customer service skills.
• Communicate effectively.
• Build relationships.

• Course 1: Customer Service Foundations
• Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
• Course 2: Building Rapport with Customers
• Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
• Course 3: Communication within Teams
• Learn how to cultivate the communication practices of high-performing teams. Discover how to establish a team charter, communicate in different settings, and more.
• Course 4: Effective Listening
• Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
• Course 5: Pitching Your Ideas Strategically
• Learn how to pitch your ideas strategically. Get tips to prepare your presentation, read the room, time your delivery, and move your idea forward.
• Course 6: Presenting Technical Information with Stories
• Make complex material more memorable and engaging. Learn how to use storytelling to transform technical talks into dynamic and energizing presentations.
• Course 7: Critical Thinking
• Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.
• Course 8: Essentials of Team Collaboration
• Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.