Build Your Skills in Customer Billing Support

Support your customer’s billing needs by developing a keen understanding of their issues. Develop the ability to quickly adapt to a customer’s situation, even when challenging, in order to build and sustain great relationships.

• Provide customer support and shepherd customer experiences.
• Work adaptatively.
• Build great relationships

• Course 1: Customer Service Foundations
• Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
• Course 2: Customer Service: Problem Solving and Troubleshooting
• Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
• Course 3: Building Rapport with Customers
• Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
• Course 4: Customer Service: Serving Customers Through Chat and Text
• Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
• Course 5: Creating Positive Conversations with Challenging Customers
• Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
• Course 6: How to Be an Adaptable Employee during Change and Uncertainty
• Learn how to become more adaptable so you can adjust to change and disruption at work—and proactively shape your professional destiny along the way.