Become an Administrative Professional

Administrative professionals keep organizations running smoothly. Master the skills necessary to thrive in this fast-paced job, from effective communication and business etiquette to the must-have technology skills that are essential for all administrative professionals.

• Learn the essentials of efficient and productive administrative work.
• Communicate effectively and with confidence.
• Master the fundamentals of the Microsoft Office suite.

• Course 1: Administrative Professional Foundations
• Learn what it takes to become a successful administrative professional, including key interpersonal and job-specific skills.
• Course 2: Administrative Professional Tips
• Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.
• Course 3: Business Etiquette: Phone, Email, and Text
• Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
• Course 4: Time Management Fundamentals
• Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.
• Course 5: Note-Taking for Business Professionals
• Learn how to take better notes in business settings. Discover how to take notes more quickly, capture more ideas, and help prepare for different types of meetings.
• Course 6: Communication Foundations
• Build your communication skills. Learn how to communicate more effectively in professional situations, including meetings, email, and presentations.
• Course 7: Asserting Yourself, an Empowered Choice
• Learn how to speak up and make yourself heard. Discover techniques for being more assertive in work and life.
• Course 8: Learning Word 2019
• Learn the basics of working with Word 2019, the popular word processing program from Microsoft.
• Course 9: Learning Excel 2019
• Get started with Excel 2019. Learn how to create, format, share, and print workbooks in Excel.
• Course 10: Learning Outlook 2019
• Learn the basics of Microsoft Outlook. Find out how to set up your email, contacts, and calendar and stay organized and productive in Outlook 2019.
• Course 11: Learning PowerPoint 2019
• Learn the basics of creating and delivering presentations using Microsoft PowerPoint 2019.
• Course 12: Microsoft Teams Essential Training
• Learn how to use the essentials of Microsoft Teams, the Office 365 collaborative workspace app.