Balanced Scorecard and Key Performance Indicators
Offered By: LinkedIn Learning
Course Description
Overview
Tie your company's mission directly to real metrics. Find out how to use key performance indicators and a balanced scorecard to quantify business performance over time.
Syllabus
Introduction
- Factors for organizational growth and success
- Importance of key performance indicators
- Technology's impact on KPIs
- Company's ideal number of KPIs
- How measurements motivate employees
- Frameworks for measuring performance
- Balanced scorecard overview
- Financial goals and measures
- Customer needs and satisfaction
- Internal processes measures
- Employee growth and satisfaction
- What is a company mission statement?
- How KPIs relate to a mission statement
- What makes a good mission statement?
- Employee impact of new measurements
- When mission statement and KPIs conflict
- Performance evaluations and incentives
- Consequences of certain measurements
- The parity of measures and rewards
- Case study: Volkswagen and emissions tests
- A trucking business overview
- Measuring driver turnover and retention
- Leading measures for company goals
- Cash collection measure
- Cash incentives for motivational performance
- Stay focused on what is important
Taught by
Jim Stice and Kay Stice
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