Avoiding Common Pitfalls in Customer Success Management

Offered By: LinkedIn Learning

Course Description

Overview

Gain essential information about the most common problems, mistakes, and barriers to success in customer success management (CSM), as well as guidance on how to avoid them.

Syllabus

1. Maximizing Value and Avoiding Common Pitfalls

Overview on maximizing value and avoiding common pitfalls
Who benefits from customer success management (CSM)?
Partnering with customers
Common CSM traps and pitfalls, part 1
Common CSM traps and pitfalls, part 2
Common CSM traps and pitfalls, part 3

Taught by

PracticalCSM

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