Avoiding Common Pitfalls in Customer Success Management

Gain essential information about the most common problems, mistakes, and barriers to success in customer success management (CSM), as well as guidance on how to avoid them.

1. Maximizing Value and Avoiding Common Pitfalls

• Overview on maximizing value and avoiding common pitfalls
• Who benefits from customer success management (CSM)?
• Partnering with customers
• Common CSM traps and pitfalls, part 1
• Common CSM traps and pitfalls, part 2
• Common CSM traps and pitfalls, part 3