Engagement Evaluation Best Practices for Customer Success Management
Offered By: LinkedIn Learning
Course Description
Overview
Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.
Syllabus
1. The Engagement Evaluation Process
- Overview
- The importance of engagement evaluation, part one
- The importance of engagement evaluation, part two
- The executive business review (EBR)
- Executive business review best practice
- The customer success roadmap
Taught by
PracticalCSM
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