YoVDO

Engagement Evaluation Best Practices for Customer Success Management

Offered By: LinkedIn Learning

Tags

Customer Service Courses Customer Success Management Courses

Course Description

Overview

Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.

Syllabus

1. The Engagement Evaluation Process
  • Overview
  • The importance of engagement evaluation, part one
  • The importance of engagement evaluation, part two
  • The executive business review (EBR)
  • Executive business review best practice
  • The customer success roadmap

Taught by

PracticalCSM

Related Courses

كيفية استعمال التطبيق زينديسك
Coursera Project Network via Coursera Achieve Your Goals with Salesforce Customer Success
Salesforce via Trailhead Amazon Connect Essentials
A Cloud Guru Pricing and Packaging Your Inbound Services
HubSpot via HubSpot Academy Akamai Customer Consulting and Support
Coursera