Leadership and Negotiation Skills

Offered By: Tecnológico de Monterrey via Coursera

Course Description

Overview

This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved. Through 3 courses, develop your skills to analyze the “social” perspective of a negotiation and its impact on successful agreements, identify and develop the most important communication skills: assertiveness and empathy, and learn the different styles and strategies of negotiation based on the expected results and their impact on the relationship between the parties involved.

Syllabus

Course 1: Effective Communication for Today’s Leader
- Offered by Tecnológico de Monterrey. Interpersonal communication is one of the most important management skills: everyday we relate with our ... Enroll for free.

Course 2: Negotiation Skills and Effective Communication
- Offered by Tecnológico de Monterrey. We start making negotiations as soon as our day begins, through all our interactions, either work, ... Enroll for free.

Course 3: Negotiation Strategies and Styles
- Offered by Tecnológico de Monterrey. The dilemma of the negotiator is a phenomenon that is derived from the tension that arises when, in the ... Enroll for free.

Courses

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1 day 2 hours 14 minutes
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We start making negotiations as soon as our day begins, through all our interactions, either work, social, or family-related. But have you ever wondered how efficiently you negotiate, and whether you could be better at it? This is a straightforward opportunity to put into practice all the knowledge you have acquired, and to confirm that the negotiation process is dynamic and can always be improved. The course integrates the most recent advances in the development of negotiation skills, based on modern life complexities, in a simple and direct way. We start out with the structure of effective communication in a negotiation, with the intention of identifying our opportunity areas, and improving them through active learning mechanisms. And what can we say about the role emotions play in a negotiation process? It is necessary to acknowledge , manage, and take advantage of them by using emotional intelligence mechanisms. Negotiation, by definition, implies the relationship between two or more parties who eventually express opposing interests and demand skills for problem-solving. In this course you will learn to identify and manage its irreversible consequences in advance.
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1 day 1 hour 54 minutes
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Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues. Being a good communicator is synonym to being a good leader. Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
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1 day 1 hour 22 minutes
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The dilemma of the negotiator is a phenomenon that is derived from the tension that arises when, in the light of a specific situation, the optimum negotiation strategy must be discerned. The term was made popular by Professors David Lax and James Sebenius, of the Harvard Business School, to exemplify the dilemma between cooperating and competing in a negotiation. In this course, we first analyze the structure of the Dual Matrix that brings forth the five negotiation strategies, identifying the strengths and weaknesses of each, and the situations in which they work out best. We study the behaviours that lead to each strategy in order to reflect about our negotiation profile, which has historically driven us to use a preferential strategy, but which is not necessarily yielding the results expected. The participant will develop competences for strategic decision making, which will enable him to achieve the greatest benefit from a negotiation, in terms of creation of value and satisfaction between the parties involved.

Taught by

Carlos Alberto Tena Sánchez and Daniel Meade Monteverde