Cultural Competence Mini-Series: The Ladder of Cultural Competence

Cultural competence is essential to achieving the UCM mission of patient-centered care. The Cultural Competence Course supports the People objective of the UCM Annual Operating Plan “to build a culturally and linguistically competent organization.” Additionally, participants will enhance their skills and knowledge to work more effectively in a multicultural setting. This activity is open to employees of the University of Chicago Medicine and Biological Sciences Division. All course graduates become Cultural Competence Advocates who serve as resources in meetings and their departments. Advocates also have an opportunity to become Cultural Competence Trainers. Cultural Competence Trainers partner with Diversity, Inclusion, & Equity to deliver training in their departments. This session is part of a series sponsored by the Urban Health Initiative Office of Diversity, Inclusion, and Equity. Learn more here! This session will focus on the Ladder of Cultural Competence and will utilize the ORID Method for group facilitation and case study debriefs. Participants will also learn and ractice the CLARA Method for Cross-Cultural Communication.

After this activity, participants will be able to:

• Define the Ladder of Cultural Competence;
• Discuss how to utilize the ORID Method (Objective, Reflective, Interpretive, and Decisional) for group facilitation and case or event debriefings;
• Describe how to practice the CLARA Method for Cross-Cultural Communication.