What to Say When…Tips and Scripts for Tricky Situations at Work

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

• Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
• Avoid miscommunication when possible and recover from it when you can’t.
• Go from people-pleaser to self-respecting professional.
• Know the right thing to say at the right moment.
• Take time to assess the situation before making your response.
• Know when to speak and when to stay quiet.
• Decide whether a written or a verbal response is more appropriate.

• Class Introduction
• ...Others Need to Know What You’ve Accomplished
• ...Someone Else Is Getting the Credit for Your Work
• ...Your Boss Is Micromanaging Your Work
• ...You’re Getting Too Much Work
• ...It's Time for Your Annual Review
• ...Your Project Has Missed Its Deadline
• ...Your Boss Is Getting Too Personal
• ...Co-Workers Are Distracting You from Your Work
• ...Dealing with Co-Workers That Ask Too Many Favors
• ...The Client Doesn’t like Your Work
• ...Your Manager Doesn’t Totally Understand Your Work
• ...There Is a Miscommunication
• ...You Make a Mistake
• ...A Client or Co-Worker Doesn’t Follow Through
• ...You Won't Make Your Deadline
• ...You’re Getting Mixed Messages
• ...Dealing with Unresponsive Colleagues
• ...A Co-Worker Talks Too Much During Meetings
• ...You Think You Deserve a Raise
• ...Networking with Strangers or VIPs
• ...A Meeting Goes off Track
• ...You Need to Leave a Meeting Before It Ends
• ...You Arrive Late to a Meeting
• Conclusion