Influencing and Communication Skills for Managers

Examine the role of communication in management and how to influence a team

As a manager, it’s vital to understand both the importance of communication at work, as well as the drawbacks of miscommunication.

This influencing and communication training course will equip managers with the communication strategies and influencing skills they need to influence successfully communicate at work.

Improve your communication skills for managing a team and influencing at work

Communication takes place between everyone, every day, in every organisation, in every industry.

However, for managers, poor communication can disrupt work relationships and have more severe consequences.

On this course, you’ll explore the basic concepts of interpersonal communication in the workplace.

Led by communication experts at the University of Law, you’ll develop your understanding of the communication process, and get to grips with the role of communication in your work as a manager.

Discover different types of communication and the benefits of different communication networks

The course will help you to identify different, useful types of communication–from verbal and non-verbal to visual.

You’ll also consider the different types of communication networks that exist at different levels in an organisation, and identify the benefits of using different communication networks for different types of communication.

Learn communication strategies for influencing people at work

In order to be an effective manager, it’s vital that you can effectively communicate your influence to your team.

You’ll explore the potential barriers to effective communication, and identify ways to overcome them.

You’ll also learn how to improve your influencing skills as you learn about communicating with influence in today’s workplace and the value of being able to influence people at work.

This communication course is designed for line, middle and top level managers in organisations who’d like to enhance their professional skillset and become a better manager.

It will also be useful for young professionals looking to start their careers with good habits, as well as professionals and students who are interested in management roles.

This topic is widely applicable and can be beneficial to all types of organisations, but the course content will also be of academic interest.

• What is communication?
• Welcome to "Communicating and Influencing in Organisations"!
• Facebook - A communication case study
• Types of communication
• Week 1 Summary
• The Role of Communication in Management
• Welcome to Week 2!
• What is the role of communication in management?
• The benefits of effective communication
• Management in Practice
• Cross Cultural Communication
• Good and bad management communication
• Week 2 Summary
• Tactics used to influence others
• Welcome to Week 3!
• What is influence?
• Tactics to influence others
• Check your knowledge
• Bibliography
• Summary of course