AWS Managed Services (AMS): Change Management Overview

AWS Managed Services (AMS) operates Amazon Web Services (AWS) on customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn how AMS manages requests for change (RFCs).

Intended audience

This course is intended for:

• Partners
• Customers

Course objectives

In this course, you will learn how to:

• Describe the purpose of the AMS change management process
• Identify the steps of the change management process
• Explain the lifecycle of an RFC

Prerequisite

We recommend that attendees of this course have the following prerequisite:

• Basic understanding of AMS services

Delivery method

This course is delivered through:

• Digital training
• Video

Duration

• 30 minutes

Course outline

This course covers the following concepts:

• Purpose of the change management process
• Steps in requesting an RFC
• Lifecycle of an RFC