Amazon Connect APIs Intermediate

Amazon Connect APIs offer the flexibility to integrate contact center functionality into organizations’ applications. With Amazon Connect APIs, organizations can streamline complex administrative tasks across different lines of business. With APIs, developers can automate Amazon Connect operations.

This course covers techniques to implement solutions and client configuration best practices for integrating with Amazon Connect APIs. You will learn error handling techniques, and you’ll explore API throttling and retry capabilities.

• Course level: Intermediate
• Duration: 40 minutes

Activities

This course includes interactions and assessments.

Course objectives

In this course, you will learn to:

• Recognize the technique of chaining Amazon Connect APIs.
• Identify scenarios for using Amazon Connect API chaining.
• Recognize error handling mechanisms.
• Recognize best practices for using Amazon Connect APIs.
• Recall core principles of Amazon Connect APIs observability.

Intended audience

This course is intended for contact center professionals, including roles such as:

• Contact center engineer
• Amazon Connect developer
• Implementation consultant

Prerequisites

• Amazon Connect Development Fundamentals

Course outline

Section 1: Advanced use of Amazon Connect APIs

• Chaining API calls
• Best practices for Amazon Connect APIs

Section 2: Conclusion

• Summary

Section 3: Knowledge check questions

• Knowledge check

Section 4: Getting help

• Learn More