Your Customers Hate You - And Other Lies

Explore a thought-provoking conference talk that delves into the challenges developers face when receiving negative feedback from customers. Learn how to navigate the complex landscape of customer reactions and maintain focus on your product's vision. Discover a framework for effectively filtering customer requests while keeping them engaged, and gain valuable insights into understanding your customer base. Equip yourself with strategies to stay on track when faced with conflicting feedback, and avoid unnecessary product pivots. This talk provides essential knowledge for developers at all levels, addressing a crucial aspect of software development that is often overlooked until it's too late. Gain the tools and perspective needed to confidently release your software and products into the world, prepared for any customer response.

Your Customers Hate You (And Other Lies) - Heather Wilde