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Your At Home Guide to Building Customer Empathy

Offered By: Stanford University via YouTube

Tags

Customer Empathy Courses Marketing Courses Emotional Intelligence Courses Customer Service Courses Active Listening Courses

Course Description

Overview

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Discover effective techniques for developing customer empathy in this insightful one-hour lecture from Stanford University. Learn how to better understand and connect with your customers' needs, motivations, and pain points. Explore practical strategies for gathering customer insights, conducting empathy interviews, and creating user personas. Gain valuable tools to enhance your product development process, improve customer satisfaction, and drive business growth through a deeper understanding of your target audience.

Syllabus

Your At Home Guide to Building Customer Empathy


Taught by

Stanford Online

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