Your At Home Guide to Building Customer Empathy
Offered By: Stanford University via YouTube
Course Description
Overview
Discover effective techniques for developing customer empathy in this insightful one-hour lecture from Stanford University. Learn how to better understand and connect with your customers' needs, motivations, and pain points. Explore practical strategies for gathering customer insights, conducting empathy interviews, and creating user personas. Gain valuable tools to enhance your product development process, improve customer satisfaction, and drive business growth through a deeper understanding of your target audience.
Syllabus
Your At Home Guide to Building Customer Empathy
Taught by
Stanford Online
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