Talking with Patients and Families after Adverse Events

Learn how to effectively communicate with patients and families following adverse events or medical errors in this 38-minute video lecture by Dr. Robert Truog. Explore principles for approaching disclosure and apology conversations, drawing from personal experiences and professional insights. Discover guidelines for when to seek assistance, considerations for error disclosure, and the importance of the Golden Rule in medical ethics. Examine concepts like therapeutic privilege and informed consent, and gain practical advice on stating facts and offering sincere apologies. Enhance your skills in handling challenging conversations and improving patient-provider relationships in the aftermath of medical incidents.

Introduction
Dr Truogs story
Ask your colleagues
Data on adverse events
Guidelines
When to ask for help
Should all errors be disclosed
The Golden Rule
Therapeutic privilege and informed consent
State the facts
Im sorry