Talking with Patients and Families After Medical Errors with Robert Truog, MD

Explore a comprehensive panel discussion led by Dr. Robert Truog and colleagues examining three cases that illustrate key principles for conducting disclosure and apology conversations following patient-related adverse events or medical errors. Delve into the complexities of communicating with patients and families in challenging situations, including the importance of timing, cultural sensitivity, and appropriate word choice. Learn about hospital policies, team approaches, and the role of risk management in these delicate conversations. Gain insights on handling difficult scenarios such as potential misinterpretations, dealing with frustration, and maintaining trust relationships. Discover research-based strategies for effective communication and understand the nuances of sharing information with families while navigating ethical considerations. This 44-minute video, part of the OPENPediatrics platform, offers valuable guidance for healthcare professionals seeking to improve their skills in addressing medical errors with compassion and professionalism.

Introduction
Session Overview
Introductions
First case
First thoughts
An apology
Would you tell the family that your son is dead
Any thoughts
The sequence of events
The risk of misinterpretation
The Golden Rule
What would you want to know
Culture matters
One way or the other
First impressions
What needs to be disclosed
Adding support to the conversation
Hospital policy
Research with patients and families
Team approach
Should you tell the family
Should you disclose
A pitfall
Word choice
Case 3 Pediatric ICU
Case 3 Seizure
IV Fluids
Gathering More Information
Other Hospital Physicians Under the Bus
Relationship of Trust
Sharing the Facts
Calling the Outside Hospital
Risk Management
Let This Go
We Dont Know
Frustration
Road Trip
Outcome