Tackling the Trust and Safety Crisis

Explore a thought-provoking conference talk that delves into the pressing challenges facing the technology industry in building safe, trustworthy, and privacy-respecting products for a global audience of billions. Learn how the speaker draws from personal experiences to outline key issues spanning computer science, sociology, psychology, political science, and anthropology. Gain insights into the complexities of trust and safety in the digital age, the limitations of current models, and the importance of diversity in addressing these challenges. Discover potential solutions, including the role of academic computer science and initiatives like the Internet Observatory, as the speaker emphasizes the urgency of finding effective approaches to tackle the trust and safety crisis in the tech industry.

Introduction
Why am I doing this talk
Complexity
No Good Model
Optimization Problem
The Scale of the Problem
Learning from Our Mistakes
Lessons from Yahoo
The Curse of Culture
Rethinking the Past
Predicting Harm
Diversity
What can we do
Academic Computer Science
The Internet Observatory
Summary
Questions