Unlocking Insights Through Incident Management Reports

Explore the power of incident management reports in this conference talk from Conf42 IM 2023. Dive into the incident cycle, key metrics, and data analysis techniques to uncover valuable insights. Learn how to identify patterns, prioritize development efforts, and leverage findings for continuous improvement. Discover the impact on customer experience and resource allocation, ultimately revolutionizing incident reaction strategies. Gain practical knowledge to enhance your organization's incident management processes and decision-making capabilities.

intro
preamble
agenda
- incident cycle
- role & key metrics
beyond summaries
analyzing incident data
identyfying patterns and trends
prioritizing development efforts
leveraging insights for improvement
customer experience impact
efficient resource allocation
resource allocation benefits
revolutionizing incident reaction
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