Through the Looking Glass - How User Testing Can Give Technical Writers Better Perspective

Explore the intersection of technical writing and user testing in this 26-minute conference talk from linux.conf.au. Discover how combining these fields can lead to improved documentation and user experience. Learn about the benefits of witnessing user issues firsthand, and gain insights into skills and techniques for translating user testing results into more effective technical documentation. Delve into various aspects of user testing, including script writing, participant selection, testing environment setup, and data analysis. Gain valuable perspective on enhancing technical writing through user-centric approaches and practical methodologies.

Introduction
What is technical writing
Question to the audience
Think about your customer
How can technical writing help
Morpheus
What does user testing entail
Methods and techniques
Writing a user testing script
Participants
Testing Environment
Nelson Norman Study
Running User Testing
Planning Analysis
Extract Insights
Conclusion