The Upset Patient - Tips for the Difficult Encounter

Learn effective strategies for handling difficult patient encounters in this 46-minute medical grand rounds presentation. Explore the importance of communication in medical interviews, discover techniques for building rapport, and understand the impact of nonverbal cues. Delve into topics such as active listening, empathy, and the components of a good introduction. Gain insights on how to improve patient interactions, reduce the likelihood of lawsuits, and obtain a more comprehensive patient history. Examine the differences between open and closed questions, the significance of social history, and the role of micro-expressions in patient communication. Conclude with a discussion on telemedicine and its implications for patient encounters.

Introduction
Welcome
Overview
How important is communication
Medical interviews are different
High emotion
Why good communication matters
Effective communication reduces lawsuit
Get a better story
The introduction
Components of a good introduction
Social History
Who are you
Open Question vs Closed Question
How long does a patient have to tell you
Average number of complaints
Building the story
Nonverbal communication
Micro expressions
Active vs reflective listening
Reflective listening
Road to empathy
Empathy
Summary
Mass
Telehealth
Recap
Questions