The Conflict and Burnout Survival Guide - Handling When Things Go Wrong

Explore effective strategies for managing conflict and preventing burnout in this 45-minute conference talk from linux.conf.au. Discover a pragmatic framework for early conflict detection, engagement, and resolution while maintaining trust. Learn how to navigate challenging situations such as mismatched expectations, uncertainty, and company-community relations. Gain practical tools and best practices to handle various aspects of community management, including the 12 stages of burnout and how to address them. Benefit from Jono Bacon's expertise as a community management leader and author, delivered in an engaging and entertaining style. Apply these insights immediately to improve your approach to conflict resolution and community well-being.

Intro
Welcome
Disclaimer
Be Humble
Managing a Crisis
Causes of Conflict
Power Inbalances
The Role of a Facilitator
Stress and Burnout
The 12 Stages of Burnout
Stage 1 Insecurity and Proof
Stage 2 Work Harder Longer
Stage 3 Stop Taking Care of Yourself
Stage 4 Relief Rejection
Stage 5 Withdrawal Depression
Stoic Toolbox