The Business of Experience: Delivering Holistic, Purposeful Customer Experiences
Offered By: Oracle via YouTube
Course Description
Overview
Explore how leading communications providers are revolutionizing customer experiences in this 24-minute Oracle video. Dive into Swisscom's approach to delivering customer-centric experiences, data-driven care, and agile operations. Learn about their product portfolio, response to COVID-19, and journey of co-creation. Discover the impact of 5G on customer experience and the role of IoT in CX. Gain insights into why Oracle chose DX4C and how successful service providers are creating value through holistic, purposeful experiences across their businesses.
Syllabus
Introduction
About Swisscom
Product Portfolio
Response to COVID19
Holistic CX
Journey of CoCreation
Create Value
Why Oracle chose DX4C
How 5G is impacting the customer experience
IoT and CX
Taught by
Oracle
Tags
Related Courses
Understanding Customer ExperienceKarlstad University via Independent Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera Reimagine Customer Experience with SAP C/4HANA
SAP Learning Branding and Customer Experience
IE Business School via Coursera