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The Business of Experience: Delivering Holistic, Purposeful Customer Experiences

Offered By: Oracle via YouTube

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Customer Experience Courses Internet of Things Courses Telecommunications Courses Digital Transformation Courses 5G Courses Business Strategy Courses

Course Description

Overview

Explore how leading communications providers are revolutionizing customer experiences in this 24-minute Oracle video. Dive into Swisscom's approach to delivering customer-centric experiences, data-driven care, and agile operations. Learn about their product portfolio, response to COVID-19, and journey of co-creation. Discover the impact of 5G on customer experience and the role of IoT in CX. Gain insights into why Oracle chose DX4C and how successful service providers are creating value through holistic, purposeful experiences across their businesses.

Syllabus

Introduction
About Swisscom
Product Portfolio
Response to COVID19
Holistic CX
Journey of CoCreation
Create Value
Why Oracle chose DX4C
How 5G is impacting the customer experience
IoT and CX


Taught by

Oracle

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