Team Rises From Crisis: Leveraging Incidents for Growth and Improvement

Discover how to transform crises into opportunities for team growth and improvement in this insightful conference talk from Conf42 IM 2023. Learn about creating a growth culture, effectively handling incidents, and rising stronger from challenges. Explore strategies for building a supportive environment, fostering experimentation, and empowering team champions. Gain valuable insights on incident response, including identification, containment, root cause analysis, and stakeholder communication. Delve into post-incident practices such as post-mortems, pre-mortems, and increasing resilience. Understand the importance of knowledge sharing and how it contributes to overall team development and crisis preparedness.

intro
preamble
about dor
how the 'storm' will affect your team?
how resilient your team is?
1. growth culture
supportive environment
space for experimentation
empower champions
recap of 1.
2. handle the incident
identify the incident
activate response team
containment
investigate root cause
restore and recover
communicate with stakeholders
recap of 2.
3. rise
post-mortem
pre-mortem
increase resiliency
share your knowledge
recap of 3.
conclusion
thank you