Talking about Chat at Work in the Global South - An Ethnographic Study of Chat Use in India and Kenya

Explore an ethnographic study examining the use of chat applications in large distributed enterprises across India and Kenya. Delve into how these apps integrate into existing communication ecosystems, fostering greater awareness between field workers and management centers. Analyze the various types of chat groups, their content, interaction patterns, and organizational functions. Investigate the interplay between chat and local practices for coordination, collaboration, and knowledge-sharing. Gain insights into how chat manifests in distributed workplaces and its alignment with local and remote work rhythms. Discover valuable contributions to understanding workplace communication through chat apps and learn about potential directions for their future development.

Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya