Tackling Customer Issues in Cloud-Native Environments

Explore strategies for addressing customer issues in cloud-native environments in this 30-minute CNCF talk. Dive into real-world scenarios, including handling platinum clients and managing developer time. Understand the importance of resolving customer problems and the journey to cloud adoption. Examine the benefits of cloud technology, challenges in debugging cloud-native applications, and the impact of expertise gaps. Learn effective methods for prioritizing issues, communicating with clients, and fostering a proactive team mindset. Discover technical approaches to quality assurance, log analysis, and utilizing debugging tools. Gain insights on conducting productive retrospectives and implementing process improvements to enhance customer satisfaction in cloud-native ecosystems.

Introduction
Scenario
Platinum Client
Developer Time
Why Fix Customer Issues
How Did We Get Here
Benefits of Cloud
Cloud Native Apps Adoption
Lack of Expertise
Debugging
Other Challenges
Dealing with Bugs
Process Behavior Methods
Prioritization
Client Communication
Changing Team Mindset
Retrospectives
Technical Elements
QA
Logs
Debugging Tools
Conclusion